The “Wall of Sharing: A Safe Space for Youth” project is focused on providing sanctuary and mental health support services to youth aged 15-25 years old in Bangkok. It offers a safe space for the minds of youth facing the complexities of the modern world. This project was born from a sincere collaboration between Ooca, the Wall of Sharing, and the National Health Security Office (NHSO) Region 13 (Bangkok), with funding support from the NHSO Region 13 health promotion fund.

The project has a multifaceted mission to strengthen the mental health of youth aged 15-25 in Bangkok. This includes providing free mental health consultations from experts such as psychiatrists, clinical psychologists, and counseling psychologists. A total of 10,000 appointment slots have been prepared, equivalent to serving 2,500 youths, to ensure that everyone who seeks the service receives proper care and guidance from professionals.

Step 1: Registration Process

• Download the ooca app: All counseling sessions are conducted through the OOCA app, which can be downloaded from the App Store or Google Play.
• Register: Complete your registration by providing your phone number and email.

Step 2: Select the Wall of Sharing privilege to unlock your benefits

• Choose the Wall of Sharing privilege for free use: You can change your privilege at any time by selecting the symbol on the top right corner of the home page.
• Fill in your registration information: Including your national ID number.
• Wait for confirmation: You will receive a notification in the app confirming your appointment.

Step 3: Learn about the services we offer

We provide 4 free counseling sessions per person, with psychiatrists and psychologists available for the first two sessions, and experienced volunteer caregivers to provide assistance and counseling for the remaining sessions.

To use this service, we require:

1. National ID number: Necessary for identity verification with the NHSO and to ensure transparency in receiving support from psychiatrists and psychologists.
2. Stress test results: Always complete a stress test before and after counseling to monitor your mental well-being.
3. Minimum number of sessions: You must book at least 4 sessions in the OOCA app for effective care.
4. Once ready, simply book a doctor in the app under the Wall of Sharing symbol!

Step 4: Prepare for your first appointment

• Be open to discussing what’s on your mind: This is a safe space where you can safely talk about your thoughts and feelings. Find a quiet place
• Having your session in a quiet area with good internet signal will enhance your talking experience.

Step 5: Thank you for participating with us!

• Complete a post-appointment evaluation: After your appointment with a psychologist, please take the time to evaluate the service. This assessment helps make future appointments more effective.
• Your feelings and opinions matter: You can provide feedback so we can continue to improve our services.
• Book more appointments with our psychologists: You can book further appointments with our psychologists whenever you need.

We place the highest importance on the security and confidentiality of treatment data. Our company has undergone an evaluation for the Information Security Management System standard (ISO 27001) and has been certified for the quality of management and software product development (ISO 29110). This certifies that we adhere to the highest standards of security.

We strictly maintain the confidentiality and security of users’ health and personal information. The company will request consent and store data only as necessary, with guidelines in place to ensure data security and compliance with the Personal Data Protection Act, (2019).