“Telehealth” is a provision of health-related service using video and voice responsive technology while patients and medical personnel are not in the same physical location during the process of distant health counseling. You may have to give information of conversation about the details of your health history and personal information via video and voice communication or other distant communication technologies. The Doctor or Consultant may proceed a medical history taking, or observe, or ask you to have medical examination for yourself to support the diagnosis and gives advices through such technologies.

Getting distant health advices from Doctor(s) or Consultant(s) cannot supersede meeting doctor(s) at a healthcare facility or continuous treatment with your regular doctor(s).

You could counsel with Doctor(s) or Consultant(s) continuously through the Application. The first meeting with a Consultant is just an initial counselling (in order to consider the most appropriate treatment guideline for you). You do not need to meet Doctor(s) through the Application regularly. Doctor(s) or Consultant(s) in the Application may advise you to look for any emergency medical aid, follow-up examination from doctors at a healthcare facility, or physical checkup at a healthcare facility. The advisee should comply with such advices for his/her safety.

The Company would make an appointment for a follow-up examination through the Application or other channels as specified by you. You would receive a contact from our Customer Support Service to follow up the results of treatment, side effects, or other complications. Benefits of using the Application are an increasing ability to access medical professionals and a facilitation for you. However, the provision of distant health services is at the same risk as other healthcare services. Potential risks may be technical limitations, including:

Insufficiency of forwarded information (e.g. insufficient definition) to assist you in making decisions for treatment;

The delay and discontinuing of signals that make the communication uncapable, which may be caused by errors of electronic devices. If these cases happened, you would be contacted via phone or other channels of communication;

Limitations in acknowledging about your medical records, which could cause mistakes in advising without your medical records and result in intolerance, or complications or other failures to You;

Although the Company has privacy and security protection measures for information of patients, in some cases, such measures may have failures which cause information leakage.

3. In accepting such Terms and Conditions, You acknowledge and understand and agree as follows:

You understand that you can expect benefits from the use of the Application, but no effect is guaranteed;

You understand that laws and regulations that protect the privacy and security of health information can be applied to the provision of distant medical services, and you have received a privacy notice letter from the Company. Electronic-communication information and medical records shall be always encrypted with a security code;

If your health insurance does not cover expenses arisen from the provision of services, you must be liable for such expenses;

Doctor/Consultant may consider that the provision of services is not applicable for the treatment of your illness and may choose not to provide services to you through the Application;

In the psychological treatment, you shall receive information regarding treatment methods, treatment duration (if known), and expenses if you can ask for opinions from other psychologists or psychiatrists or when the treatment is finished at all time.

4. You can send massages to your Doctor or Consultant through Customer Service, which Doctor/Consultant would not reply your messages immediately. If you have emergency or need any emergency aid, please call 1669 or contact the nearest healthcare facility.