frequently asked questions

Find some of the questions about us here

Fees for consultations start at 450 baht per 30 minutes. Each consultant has a different fee

based on the provider. You have the option of 30 or 60 minutes of counseling time.

If you want to extend the session by 30 minutes (after the first 30 minutes),

you will have to pay more before the current session ends.

You can talk to our psychologist or psychiatrist via video call on the mobile app or on our web

application. You can enter the waiting room once you’re ready and check your camera

and microphone on your device while waiting for your provider to enter the room.

You can make an appointment by download our application or go to www.app.ooca.co

to use on desktop and follow these quick guide.

1.) Register or sign in

2.) Choose to “see now” or “book an appointment”

3.) If you choose “see now” you can select the online providers.

4.) If you choose to book an appointment you can browse or providers by the topics

you wanted to talk about.

5.) Choose duration of your session (30 or 60 minutes)เลือกระยะเวลาที่ต้องการปรึกษา (30 หรือ 60 นาที)

6.) Pay the fee

Of course! Taking the first step in seeking help with a professional is essential

to move closer to understanding your problems with new perspectives.

Coming to ooca is one of the many ways that you can find a solution and take action

on what you have been going through.

We do not have a medical certificate issuing service, but there will be a Visit Note

given after the session which is a summary of your session from your provider.

The visit note will be sent within two days. It is available in the ooca app and on the website

www.app.ooca.co. It will not be sent via email.

Yes! You can do this by setting your ooca application’s timezone to your current location.

However, the provider’s schedule will be based on Thailand time.

You can top up your account by transferring money. By telling our staff of the amount

you want to top up in the message box (CS Chatbox), we will calculate the price with 7% VAT,

Our staff will give you the account number, and walk you through the process.

All your information will be kept private and not disclosed to anyone.

Fees for consultations start at 450 baht per 30 minutes. Each consultant

has a different fee based on the provider. You have the option of

30 or 60 minutes of counseling time.

If you want to extend the session by 30 minutes (after the first 30 minutes),

you will have to pay more before the current session ends.

You can talk to our psychologist or psychiatrist via video call on the mobile app

or on our web application. You can enter the waiting room once

you’re ready and check your camera and microphone on your device

while waiting for your provider to enter the room.

You can make an appointment by download our application or go to

www.app.ooca.co

to use on desktop and follow these quick guide.

1.) Register or sign in

2.) Choose to “see now” or “book an appointment”

3.) If you choose “see now” you can select the online providers.

4.) If you choose to book an appointment you can browse or providers

by the topics you wanted to talk about.

5.) Choose duration of your session (30 or 60 minutes)

6.) Pay the fee

Of course! Taking the first step in seeking help with a professional is essential

to move closer to understanding your problems with new perspectives.

Coming to ooca is one of the many ways that you can find a solution and

take action on what you have been going through.

We do not have a medical certificate issuing service, but there will be a Visit Note

given after the session which is a summary of your session from your provider.

The visit note will be sent within two days. It is available in the ooca app

and on the website www.app.ooca.co. It will not be sent via email.

Yes! You can do this by setting your ooca application’s timezone to your

current location. However, the provider’s schedule will be based on Thailand time.

You can top up your account by transferring money. By telling our staff of the

amount you want to top up in the message box (CS Chatbox), we will calculate

the price with 7% VAT, Our staff will give you the account number,

and walk you through the process.

All your information will be kept private and not disclosed to anyone.

Fees for consultations start at

450 baht per 30 minutes.

Each consultant has a different

fee based on the provider. You have

the option of 30 or 60 minutes of

counseling time. If you want to extend

the session by 30 minutes (after the

first 30 minutes), you will have to pay

more before the current session ends.

You can talk to our psychologist or

psychiatrist via video call on the

mobile app or on our web application.

You can enter the waiting room once

you’re ready and check your

camera and microphone on your

device while waiting for your provider

to enter the room.

You can make an appointment by

download our application or go to

www.app.ooca.co to use on desktop

and follow these quick guide.

1.) Register or sign in

2.) Choose to “see now” or “book

     an appointment”

3.) If you choose “see now” you can

     select the online providers.

4.) If you choose to book an

     appointment you can browse or

     providers by the topics you

     wanted to talk about.

5.) Choose duration of your session

     (30 or 60 minutes)

6.) Pay the fee

Of course! Taking the first step in

seeking help with a professional is

essential to move closer to

understanding your problems with

new perspectives. Coming to ooca is

one of the many ways that you can

find a solution and take action on

what you have been going through.

We do not have a medical certificate

issuing service, but there will be a

Visit Note given after the session

which is a summary of your session

from your provider. The visit note will

be sent within two days. It is available

in the ooca app and on the

website www.app.ooca.co. It will not

be sent via email.

Yes! You can do this by setting your

ooca application’s timezone to your

current location. However, the

provider’s schedule will be based on

Thailand time.

You can top up your account by

transferring money. By telling our

staff of the amount you want to

top up in the message box

(CS Chatbox), we will calculate

the price with 7% VAT, Our staff will

give you the account number,

and walk you through the process.

All your information will be kept

private and not disclosed to anyone.

If you can’t find what you’re looking for

If you can’t find

what you’re

looking for

We’re glad to answer any questions or issues you may have. Please contact us

Email us at

sales@ooca.co

Live Chat with our support on

ooca Website

and Application

Call us at

02-114-7721 press 1

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