frequently asked questions
Find some of the questions about us here
Fees for consultations start at 450 baht per 30 minutes. Each consultant has a different fee
based on the provider. You have the option of 30 or 60 minutes of counseling time.
If you want to extend the session by 30 minutes (after the first 30 minutes),
you will have to pay more before the current session ends.
You can talk to our psychologist or psychiatrist via video call on the mobile app or on our web
application. You can enter the waiting room once you’re ready and check your camera
and microphone on your device while waiting for your provider to enter the room.
You can make an appointment by download our application or go to www.app.ooca.co
to use on desktop and follow these quick guide.
1.) Register or sign in
2.) Choose to “see now” or “book an appointment”
3.) If you choose “see now” you can select the online providers.
4.) If you choose to book an appointment you can browse or providers by the topics
you wanted to talk about.
5.) Choose duration of your session (30 or 60 minutes)เลือกระยะเวลาที่ต้องการปรึกษา (30 หรือ 60 นาที)
6.) Pay the fee
Of course! Taking the first step in seeking help with a professional is essential
to move closer to understanding your problems with new perspectives.
Coming to ooca is one of the many ways that you can find a solution and take action
on what you have been going through.
We do not have a medical certificate issuing service, but there will be a Visit Note
given after the session which is a summary of your session from your provider.
The visit note will be sent within two days. It is available in the ooca app and on the website
www.app.ooca.co. It will not be sent via email.
Yes! You can do this by setting your ooca application’s timezone to your current location.
However, the provider’s schedule will be based on Thailand time.
You can top up your account by transferring money. By telling our staff of the amount
you want to top up in the message box (CS Chatbox), we will calculate the price with 7% VAT,
Our staff will give you the account number, and walk you through the process.
All your information will be kept private and not disclosed to anyone.
Fees for consultations start at 450 baht per 30 minutes. Each consultant
has a different fee based on the provider. You have the option of
30 or 60 minutes of counseling time.
If you want to extend the session by 30 minutes (after the first 30 minutes),
you will have to pay more before the current session ends.
You can talk to our psychologist or psychiatrist via video call on the mobile app
or on our web application. You can enter the waiting room once
you’re ready and check your camera and microphone on your device
while waiting for your provider to enter the room.
You can make an appointment by download our application or go to
www.app.ooca.co
to use on desktop and follow these quick guide.
1.) Register or sign in
2.) Choose to “see now” or “book an appointment”
3.) If you choose “see now” you can select the online providers.
4.) If you choose to book an appointment you can browse or providers
by the topics you wanted to talk about.
5.) Choose duration of your session (30 or 60 minutes)
6.) Pay the fee
Of course! Taking the first step in seeking help with a professional is essential
to move closer to understanding your problems with new perspectives.
Coming to ooca is one of the many ways that you can find a solution and
take action on what you have been going through.
We do not have a medical certificate issuing service, but there will be a Visit Note
given after the session which is a summary of your session from your provider.
The visit note will be sent within two days. It is available in the ooca app
and on the website www.app.ooca.co. It will not be sent via email.
Yes! You can do this by setting your ooca application’s timezone to your
current location. However, the provider’s schedule will be based on Thailand time.
You can top up your account by transferring money. By telling our staff of the
amount you want to top up in the message box (CS Chatbox), we will calculate
the price with 7% VAT, Our staff will give you the account number,
and walk you through the process.
All your information will be kept private and not disclosed to anyone.
Fees for consultations start at
450 baht per 30 minutes.
Each consultant has a different
fee based on the provider. You have
the option of 30 or 60 minutes of
counseling time. If you want to extend
the session by 30 minutes (after the
first 30 minutes), you will have to pay
more before the current session ends.
You can talk to our psychologist or
psychiatrist via video call on the
mobile app or on our web application.
You can enter the waiting room once
you’re ready and check your
camera and microphone on your
device while waiting for your provider
to enter the room.
You can make an appointment by
download our application or go to
www.app.ooca.co to use on desktop
and follow these quick guide.
1.) Register or sign in
2.) Choose to “see now” or “book
an appointment”
3.) If you choose “see now” you can
select the online providers.
4.) If you choose to book an
appointment you can browse or
providers by the topics you
wanted to talk about.
5.) Choose duration of your session
(30 or 60 minutes)
6.) Pay the fee
Of course! Taking the first step in
seeking help with a professional is
essential to move closer to
understanding your problems with
new perspectives. Coming to ooca is
one of the many ways that you can
find a solution and take action on
what you have been going through.
We do not have a medical certificate
issuing service, but there will be a
Visit Note given after the session
which is a summary of your session
from your provider. The visit note will
be sent within two days. It is available
in the ooca app and on the
website www.app.ooca.co. It will not
be sent via email.
Yes! You can do this by setting your
ooca application’s timezone to your
current location. However, the
provider’s schedule will be based on
Thailand time.
You can top up your account by
transferring money. By telling our
staff of the amount you want to
top up in the message box
(CS Chatbox), we will calculate
the price with 7% VAT, Our staff will
give you the account number,
and walk you through the process.
All your information will be kept
private and not disclosed to anyone.
If you can’t find what you’re looking for
If you can’t find
what you’re
looking for
We’re glad to answer any questions or issues you may have. Please contact us
Email us at
Live Chat with our support on
ooca Website
and Application
