Cookie Notice

Updated May 2022 

This Cookie Policy explains the type, reason, and characteristics of cookies on this Website as follows.

1. What are cookies?

Cookies are small computer data (text files) installed and saved to your computer or electronic device when you visit the Website. Cookies remember information about your use of the Website. Other technologies that perform similar functions are also referred to as cookies.

2. How are cookies used?

We use cookies when you visit our Website. Our use of cookies is categorized according to the nature of use as follows:

2.1 Strictly necessary cookies

These cookies are necessary for the Website to function normally and safely, enabling you to log on or process identity verification when entering our Website.

You cannot disable these types of cookies through the system of our website as our website cannot function without them.

2.2 Analytics cookies

These cookies store information about your use of the Website to allow us to measure, evaluate, improve and develop the content of our products/services and our Website to enhance your experience.

However, if you do not consent to our use of these types of cookies, we will not be able to measure, evaluate and develop the Website.

2.3 Functional Cookies

These cookies help to remember information about the computer or electronic device you use to visit the Website. The data collected includes registration or login information, settings or options you have made on the Website, such as the language displayed and shipping address. The cookie enables you to use the Website more conveniently without providing information or resetting it every time you access the Website.

However, if you do not consent to our use of these cookies, you may experience inefficient and ineffective use of the Website.

3. Use of cookies by third parties

Our Website uses cookies provided by third parties. The nature of the use will be per the cookies in clause 2.

We have no control over the third party’s use of that information obtained by the cookie collected. You can examine the list of third parties’ Privacy Notice and Third Party Cookie Policy which is different from our Website at that third party website.

4. Cookie Declaration by Category

Note that the “*” symbol indicates a unique number or identifier to identify ooca accounts when we use analytics tools.

Type

Name

Provider

Description

Strictly Necessary

(Authentication for wildcard domain_)

token

ooca

This cookie is set when an ooca user successfully  logs in on app.ooca.co

Third Party/Functional 

crisp-client%2Fsession %2F8cb19d2d-5ef8-4b59-a368-5c3859083b90

ooca

This is required so that the Crisp Chat works and is able to restore a visitor message history. Without these cookies, the customer would have a new chat session every time the User switches to a new page. and the chat box would behave erratically.

Analytics

mp_*_mixpanel

Mixpanel

This cookie is set by Mixpanel Analytics and helps us understand how people are using the site so we can improve user experience.

Analytics

_fbp

Facebook

Used to distinguish and keep track of unique users

Analytics

_gid

Google Analytics

This cookie stores and update a unique value for each page visited and is used to count and track pageviews.

Analytics

_ga_*

Google Analytics

This cookie is used to store and count page views.

Analytics

_ga

Google Analytics

This cookie is used to distinguish unique users to calculate visitor session and campaign data for the sites analytics reports.

Analytics

_gat

Google Analytics

This cookie is set by Google Analytics to limit the amount of data recorded by Google on high traffic volume websites.

Analytics

_hjAbsoluteSess ionInProgress

Hotjar

The Hotjar cookie is set to track the beginning of the user’s journey for and total session count to store unique visits.

Analytics

_hjSessionUser_*

Hotjar

This Hotjar cookie contains Website’s user ID to ensure that data from subsequent visits to the same site are attributed to the same user ID. 

Analytics

_hjSession_*

Hotjar

This cookie contains current session data to ensure subsequent requests in the session window are attributed to the same session. 

Analytics

_hjFirstSeen

Hotjar

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count.

Analytics

_hjIncludedIn PageviewSample

Hotjar

Cookie to determine if a user is included in the data sampling defined by the Website’s pageview limit. 

4. Cookie Declaration by Category

Note that the “*” symbol indicates a unique number or identifier to identify ooca accounts when we use analytics tools.

Type

Name

Provider

Description

Strictly

Necessary

(Authenti

cation for

wildcard

domain_)

token

ooca

This cookie is set when an ooca user successfully  logs in on app.ooca.co

Third 

Party/

Function

al 

crisp-client% 2Fsession %2F8cb 19d2d-5ef8-4b59-a368-5c38590 83b90

ooca

This is required so that the Crisp Chat works and is able to restore a visitor message history. Without these cookies, the customer would have a new chat session every time the User switches to a new page. and the chat box would behave erratically.

Analytics

mp_*_ mixpanel

Mixpanel

This cookie is set by Mixpanel Analytics and helps us understand how people are using the site so we can improve user experience.

Analytics

_fbp

Facebook

Used to distinguish and keep track of unique users

Analytics

_gid

Google Analytics

This cookie stores and update a unique value for each page visited and is used to count and track pageviews.

Analytics

_ga_*

Google Analytics

This cookie is used to store and count page views.

Analytics

_ga

Google Analytics

This cookie is used to distinguish unique users to calculate visitor session and campaign data for the sites analytics reports.

Analytics

_gat

Google Analytics

This cookie is set by Google Analytics to limit the amount of data recorded by Google on high traffic volume websites.

Analytics

_hjAbso luteSess ionIn Progress

Hotjar

The Hotjar cookie is set to track the beginning of the user’s journey for and total session count to store unique visits.

Analytics

_hjSess ionUser_*

Hotjar

This Hotjar cookie contains Website’s user ID to ensure that data from subsequent visits to the same site are attributed to the same user ID. 

Analytics

_hjSess ion_*

Hotjar

This cookie contains current session data to ensure subsequent requests in the session window are attributed to the same session. 

Analytics

_hjFirst Seen

Hotjar

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count.

Analytics

_hjInclu dedIn Pageview Sample

Hotjar

Cookie to determine if a user is included in the data sampling defined by the Website’s pageview limit. 

5. Cookie Management

You can set cookies by setting the settings in the web browser or through the cookie banner when you enter our Websites. However, disabling cookies may prevent you from using the websites effectively.

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